I overheard a customer tell another customer that retail stores use subliminal messages in the in-store play music so people will not shoplift. That’s not accurate and the two customers… Read more »
Neil Gaiman has given me plenty of nightmares over the years. Here’s one for him.
Mike Lugaresi is really funny and he’s awesome at drawing. He runs the website collecting the comics of Mike the Bookseller on www.krrobar.com. You can support Mike’s Patreon and get… Read more »
I hired Ted for two reasons. He had worked at Sears for 6 years, starting in high school, and he wanted hours. I made two jokes in the interview and… Read more »
When I was living/writing Dear Customer: Inside the World of Baristas, Upselling, and the Rules of Serving a Special Cup of Coffee, I was passionate about customers having their money… Read more »
The last post was how books crush ebooks. Here is a list playing devils advocate. 1.No one knows what I’m reading. I might read 50 Shades of Gray again in… Read more »
10 reasons why a good, old fashioned book beats an ebook on any device. 1.Tablets hurt my eyes after awhile and sometimes can give me a headache. I have heard… Read more »
Spring cleaning in retail land and I always get stuck with cleaning out the lockers. I’m good with bolt cutters. It’s the time of the year we realize a seasonal… Read more »
People on the move is inspired by real life events.